Privacy Policy — luky97

01 Introduction

This Privacy Policy ("Policy") describes how luky97 ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the luky97 website, mobile platform, casino games, sportsbook, and all associated services (collectively, the "Platform").

By registering a luky97 account, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the luky97 Platform.

02 Who We Are

luky97 is an online gaming and sports betting platform operating under an international gaming licence. For the purposes of this Privacy Policy, luky97 is the data controller responsible for your personal information. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about how luky97 handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection team at: [email protected]

03 Data We Collect

luky97 collects personal data only to the extent necessary for operating a regulated online gaming platform, meeting our compliance obligations, and providing you with a secure and personalised experience. The categories of personal data we collect include:

3.1 Registration Data

When you open a luky97 account, we collect:

• Full legal name;
• Date of birth (to verify you are 21 or older);
• Residential address (including city — for example, Karachi, Lahore, Islamabad, Faisalabad, or Rawalpindi);
• Mobile phone number;
• Email address;
• Chosen username and encrypted password.

3.2 Identity Verification (KYC) Data

As required by our licensing obligations and anti-money laundering (AML) regulations, we collect:

• Copy of Pakistani CNIC (Computerised National Identity Card) or valid passport;
• Proof of residential address (utility bill or bank statement dated within 90 days);
• Payment method ownership documentation where applicable.

3.3 Financial Transaction Data

When you make deposits or withdrawals on luky97, we collect transaction records including: payment method type (JazzCash, EasyPaisa, HBL Online, UBL Digital, Meezan Bank, Raast / 1LINK), transaction amounts in PKR, transaction timestamps, and payment reference numbers. luky97 does not store full card numbers or mobile banking PIN data.

3.4 Platform Usage Data

We automatically collect certain technical and behavioural data when you use the luky97 Platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, features accessed, and session duration;
• Betting and gaming history — game types played, wager amounts, and outcomes;
• Login timestamps and account activity logs.

3.5 Communications Data

If you contact luky97 via email, live chat, or any other channel, we retain records of that correspondence, including the content of messages, timestamps, and any attachments you provide. This data is used for support, compliance, and quality assurance purposes.

04 How We Use Your Data

luky97 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your luky97 account, including processing your login credentials and managing account preferences;
• Identity & Age Verification: To verify that you are who you say you are, and to confirm that you are at least 21 years of age before enabling real-money activity;
• Payment Processing: To process deposits and withdrawals in PKR via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast / 1LINK);
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and our international gaming licence conditions;
• Fraud & Security: To detect, investigate, and prevent fraudulent activity, account misuse, money laundering, and other unlawful behaviour on the Platform;
• Responsible Gaming: To monitor betting patterns and identify behaviour that may indicate problem gambling, enabling us to offer appropriate responsible gaming interventions in line with our obligations;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyse usage patterns, test new features, and improve the overall luky97 user experience;
• Marketing Communications: Where you have opted in, to send you relevant promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw consent for marketing at any time.

05 Legal Basis for Processing

luky97 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and luky97 — specifically, to operate your account, process your bets, and make payments;
• Legal Obligation: Processing is required to comply with our regulatory, AML, and KYC obligations under applicable law and our gaming licence conditions;
• Legitimate Interests: Processing is in our legitimate interests to prevent fraud, ensure platform security, and improve our services — provided these interests are not overridden by your privacy rights;
• Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Third Parties

luky97 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary:

6.1 Service Providers

We share data with third-party service providers who assist in operating the luky97 Platform, including: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, 1LINK), identity verification and KYC providers, game software suppliers, cloud hosting and infrastructure providers, and customer support tools. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to luky97.

6.2 Regulatory & Legal Authorities

luky97 may disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by applicable law, court order, or our gaming licence obligations. This includes disclosures related to AML investigations, fraud inquiries, or age verification compliance audits.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of luky97's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy implications before it takes effect.

07 Cookies & Tracking Technologies

luky97 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage, and (where you have consented) deliver relevant promotions. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, login authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, display settings, and responsible gaming limits you have set on your account.
• Analytics Cookies: Collect anonymised data about how users navigate luky97, which features are most used, and where technical issues occur. This helps us improve the Platform.
• Marketing Cookies: Used only where you have explicitly consented, to track whether promotional communications have been viewed and to personalise bonus offers shown within the Platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the luky97 Platform. Strictly necessary cookies cannot be disabled as they are essential for Platform operation.

08 Data Retention

luky97 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our regulatory obligations. Our general retention principles are as follows:

• Account and registration data is retained for the duration of your active account relationship with luky97, plus a minimum of five (5) years following account closure, as required by AML regulations;
• KYC documentation is retained for a minimum of five (5) years following the end of the customer relationship or the date of the relevant transaction, in line with applicable anti-money laundering obligations;
• Financial transaction records are retained for a minimum of five (5) years following each transaction date;
• Customer support and communications records are retained for a period of three (3) years following the date of the last interaction;
• Platform usage and analytics data (in anonymised form) may be retained indefinitely for statistical and product improvement purposes.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our internal data destruction procedures.

09 Data Security

luky97 takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and luky97 servers;
• Encrypted storage of all sensitive personal and financial data at rest;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular internal security audits and vulnerability assessments;
• Multi-factor authentication requirements for all internal systems handling personal data;
• Incident response procedures to detect, investigate, and report personal data breaches within required regulatory timeframes.

10 Your Data Rights

As a luky97 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data luky97 holds about you, along with information about how it is being used;
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it;
• Right to Erasure: Subject to our legal retention obligations, you may request the deletion of personal data we hold about you. Note that certain data cannot be deleted while we have an active regulatory obligation to retain it;
• Right to Restrict Processing: In certain circumstances, you may ask us to restrict how we process your data while a dispute or investigation is ongoing;
• Right to Object: Where processing is based on legitimate interests, you have the right to object to that processing. You may also object to marketing communications at any time;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The luky97 Platform is strictly for adults aged 21 and above. luky97 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is enforced at the point of registration and again before any real-money activity is permitted on an account.

If luky97 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will immediately suspend the account, delete all associated personal data, and void any associated balances. If you are a parent or guardian and believe your child has registered on luky97, please contact us immediately at [email protected] so we can take prompt action.

12 Third-Party Links

The luky97 Platform may, from time to time, contain references to third-party services such as payment processors or game suppliers. These third parties operate under their own privacy policies, and luky97 is not responsible for the data practices of any third party. We encourage you to review the privacy policy of any third-party service you interact with in connection with your luky97 account, particularly your chosen payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or 1LINK).

13 Changes to This Policy

luky97 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address on file and display a prominent notice on the Platform. The "Last Updated" date at the top of this document will always reflect the most recent revision.

Your continued use of the luky97 Platform following notification of any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luky97 handles your personal data, please contact our Data Protection team. We aim to respond to all data-related enquiries within five (5) business days.

Email: [email protected]

For responsible gaming concerns, including self-exclusion requests or problem gambling support, please visit our dedicated Responsible Gaming page. For general account and platform questions, you may also reach us via 24/7 live chat directly within the luky97 Platform.